Privacy Policy

Welcome to Jet Set Spins. This Privacy Policy outlines how we collect, use, store, and share your personal information when you access or interact with our website located at jetsetspin.gb.net and use our services. By using our platform, you agree to the practices described herein. If you do not agree with this policy, please refrain from using our services.

1. Data Controller

Jet Set Spins, operated by Jet Set Gaming Ltd, is the data controller responsible for your personal data. Our registered office is at 10 Queen Street, London, EC4N 1TX, United Kingdom. For any questions or concerns regarding your privacy, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process various types of personal data necessary to provide our services, comply with legal obligations, and enhance your experience. These include:

  • Full name
  • Email address
  • Telephone number
  • Home address
  • Date of birth and gender
  • IP address and technical device information (e.g., browser type, operating system)
  • Account registration and profile information
  • Transaction details including deposits, withdrawals, and payment methods
  • Usage data such as login times, game activity, and session duration
  • Verification documents for identity confirmation and regulatory compliance
  • Information from third-party sources for fraud prevention and responsible gaming
  • Special category data (e.g., ethnicity, health information) only if voluntarily provided

3. How We Use Your Personal Data

Your data is used for the following purposes:

  • To register and manage your account and provide our services efficiently
  • To verify your identity and confirm your age, ensuring compliance with UK gambling laws
  • To process financial transactions including deposits and withdrawals securely
  • To comply with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements
  • To communicate important information about your account, service updates, and policy changes
  • To manage promotions, bonuses, and competitions you participate in
  • To send marketing communications, subject to your consent
  • To personalise your experience and tailor our communications to your preferences
  • To analyse and improve our services, website functionality, and user experience
  • To monitor transactions and activities for fraud, security, and responsible gaming purposes

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases for processing include:

  • Performance of a contract with you (e.g., providing gambling services)
  • Compliance with legal obligations (e.g., age verification, anti-money laundering)
  • Your explicit consent (particularly for marketing communications)
  • Our legitimate interests, such as fraud prevention, service improvement, and security

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory requirements. Typically, data is kept for up to five years following account closure or last activity, unless a longer retention period is required by law (e.g., ongoing investigations or self-exclusion schemes).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience by:

  • Enabling essential website functions and security
  • Remembering your preferences and settings
  • Analysing website performance and usage patterns
  • Delivering relevant advertising and promotions

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Sharing and Disclosure of Your Data

We may share your personal data with the following parties:

  • Service providers, including payment processors, software providers, and customer support partners
  • Regulatory authorities such as the UK Gambling Commission and law enforcement agencies
  • Credit reference and fraud prevention agencies
  • Companies within the Jet Set Gaming corporate group
  • Third parties authorised by you to receive your data

If we transfer your data outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

8. Data Security

Jet Set Spins employs robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or destruction. These include encryption, secure servers, access controls, and regular security assessments.

9. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

  • The right to be informed about how your data is processed
  • The right to access your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to erasure (“right to be forgotten”) in certain circumstances
  • The right to restrict or object to processing in specific situations
  • The right to data portability, allowing you to receive your data in a structured, commonly used format
  • The right to withdraw consent at any time without affecting the lawfulness of prior processing
  • The right not to be subject to automated decision-making, including profiling, with legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with legal requirements.

10. Marketing Communications

We may send you marketing messages about our products and services or those of our trusted partners, but only with your explicit consent. You can manage your preferences or unsubscribe at any time via your account settings or by following the unsubscribe link in our emails.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our services after updates signifies your acceptance of the revised policy.

12. Complaints and Contact Information

If you have concerns about how we handle your personal data, please contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, via their website at https://ico.org.uk.

13. Responsible Gambling

Jet Set Spins is committed to promoting responsible gambling. If you feel that gambling is affecting your wellbeing, please seek help from organisations such as BeGambleAware, which provide support and advice for safer gambling.

Last updated: October 2024