Responsible Gaming at Jet Set Spins

At Jet Set Spins, we are committed to providing a safe, secure, and enjoyable gaming environment for all our players. Gambling should be a fun and entertaining activity, but we recognise that for some, it can lead to difficulties affecting their wellbeing and everyday life. Our goal is to promote responsible gaming by offering practical tools, clear information, and access to support services, helping you to stay in control of your play at all times.

Your Responsible Gaming Toolkit

We provide a comprehensive range of player-controlled features designed to help you manage your gambling activity responsibly:

  • Deposit Limits: Set daily, weekly, or monthly limits on how much money you can add to your account balance.
  • Stake and Loss Limits: Establish maximum amounts you wish to wager or lose within a specified timeframe.
  • Session Timers: Decide in advance how long you want your gaming session to last and receive a notification when your time is up.
  • Time-Out / Self-Exclusion: Take a break by locking yourself out of your account for periods ranging from 24 hours to 6 months, or longer if needed.
  • Permanent Account Closure: If you choose to stop gambling completely, you can request permanent closure of your account at any time.

Recognising Signs of Problem Gambling

Gambling should always remain enjoyable and under your control. If you notice any of the following signs, it might be time to take action:

  • Gambling to recover previous losses or “make money”.
  • Borrowing money or selling possessions to fund gambling.
  • Spending more time or money than originally planned.
  • Neglecting work, education, family, or social responsibilities due to gambling.
  • Arguments or conflicts with loved ones about your gambling habits.
  • Using money intended for essential living costs such as rent, bills, or food.
  • Constantly thinking about gambling or planning the next bet.

If you identify with any of these, we urge you to use our responsible gaming tools and seek professional support before the situation worsens.

Best Practices for Responsible Gambling

  • Set a loss limit before you begin playing and stick to it strictly.
  • Treat gambling as a form of entertainment, not a way to make money.
  • Never gamble with borrowed money or funds needed for essentials.
  • Take regular breaks and set time limits on your sessions.
  • Balance gambling with other hobbies, social activities, and interests.
  • Avoid gambling when feeling stressed, anxious, or under the influence of alcohol or drugs.
  • Only gamble with money you can afford to lose without affecting your financial stability.

Self-Assessment and Support Services

If you are unsure about your gambling behaviour, we encourage you to take our anonymous self-assessment quiz available within your account. For personalised advice and support, you can contact our dedicated Responsible Gaming Team at [email protected] or use our 24/7 Live Chat service.

Additionally, several professional organisations offer confidential help and guidance:

  • GamCare – UK’s leading provider of free information, advice, and support for problem gambling.
  • BeGambleAware – Offers tools and resources to help you gamble safely and access treatment if needed.
  • Gamblers Anonymous UK – A fellowship of individuals who share their experiences to help each other recover from gambling addiction.

Account Closure and Self-Exclusion

You can take control of your gambling by using our self-exclusion options:

  • Temporary Time-Out: Suspend your account access for a minimum of 24 hours up to 6 months.
  • Permanent Self-Exclusion: Request indefinite closure of your account if you wish to stop gambling completely.

Please ensure to withdraw any remaining balance before closing your account. If your account was closed for reasons unrelated to problem gambling, you may contact Customer Support to discuss possible reactivation after a thorough review. However, we reserve the right to refuse reactivation to protect your wellbeing.

Protecting Minors and Underage Gambling Prevention

Jet Set Spins strictly enforces the UK legal minimum gambling age of 18 years. We implement robust age verification processes at registration and throughout your gaming experience. To help protect children and young people, we recommend:

  • Installing parental control software such as Net Nanny or Qustodio to block gambling content.
  • Keeping your login credentials and payment details secure and out of reach of minors.
  • Logging out and locking your devices when unattended.
  • Disabling password auto-fill features to prevent unauthorised access.

For further information on child internet safety, please visit Better Internet for Kids.

Legal Compliance and Our Commitment

Jet Set Spins operates under the strict regulations of the UK Gambling Commission, ensuring all our practices meet or exceed legal requirements. We are dedicated to upholding the principles of fairness, transparency, and player protection. Our responsible gaming policies are regularly reviewed and updated to reflect best practices and legislative changes.

We encourage all players to familiarise themselves with the UK Gambling Commission’s guidelines and to gamble responsibly.

Additional Tools to Support Safer Gambling

We also recommend the use of third-party software such as BetBlocker, which allows you to block access to gambling sites across multiple devices. This can be a valuable aid in maintaining control over your gambling habits.

Contact Us

If you have any questions or concerns about responsible gaming, please do not hesitate to contact our Responsible Gaming Team at [email protected] or via our Live Chat service. We are here to support you in maintaining a safe and enjoyable gaming experience.

Remember: Gambling should always be fun. Stay in control, play responsibly, and seek help if you ever feel your gambling is becoming a problem.